PROBLEM SOLVED: Sears couldn’t deliver my appliances. Now it won’t refund my $3,606

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BY CHRISTOPHER ELLIOTT After Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she’s still...

PROBLEM SOLVED: My Samsung tablet won’t hold a charge. Is my warranty dead, too?

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BY CHRISTOPHER ELLIOTT John Baldwin’s Samsung tablet won’t hold a charge. He wants to file a warranty claim. Samsung says the device is out of...

PROBLEM SOLVED: I’ve been without a refrigerator for three months. Why won’t GE help...

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BY CHRISTOPHER ELLIOTT Christy Prince’s new GE refrigerator hasn’t worked for three months. Should GE replace the appliance? Q: I purchased a new GE refrigerator three...

PROBLEM SOLVED: Lyft charged me $80 for spilling a drink, but there was no...

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BY CHRISTOPHER ELLIOTT Lyft charges Peter Leung $80 for spilling a drink in one of its cars. But he says he didn’t drink anything. Does...

PROBLEM SOLVED: My new GE range shattered. Do I have to wait two months...

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  BY CHRISTOPHER ELLIOTT When the door on Lauren Butcher’s new GE range shatters, the company makes her wait two months for a repair. She wants...

Getting their groove back

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Kara Williams and Kendall Gray both started dancing together in the fifth grade. After graduating from Permian in 2016, they took a break but will...

PROBLEM SOLVED: My Chase Sapphire Reserve card refunded my vacation rental, and then it...

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By Christopher Elliott When Warren Yue cancels a vacation rental for a church retreat before the pandemic, he initially gets a refund from his Chase...

PROBLEM SOLVED: RushMyPassport.com couldn’t get my passport in time — can I get a...

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By Christopher Elliott Crista Cloutier pays RushMyPassport.com $227 for an expedited passport. Then the government loses her paperwork, and the company goes dark. Can she...

PROBLEM SOLVED: My Samsung dishwasher stopped working again. Can I get a refund?

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By Christopher Elliott Jason Blanke’s Samsung dishwasher stops working after less than three years. And Samsung can’t seem to repair it. Can he get an...

PROBLEM SOLVED: Why is it taking so long to repair my Samsung Galaxy S21?

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By Christopher Elliott Robert Galinak sends his Samsung Galaxy S21 back to the company for repairs. But eight weeks later, the only thing he has...