PROBLEM SOLVED: Home Depot can’t install my garage shelving, can I get a refund?
It’s been four months since Brigitte Yvon bought her garage shelving along with installation from Home Depot. But no one has installed it yet....
PROBLEM SOLVED: This Frigidaire refrigerator never worked. Can I get a new one?
Victoria Sims’s Frigidaire refrigerator has never worked. It’s been almost a year since she bought it — can she get a replacement?
Q: I’m writing...
PROBLEM SOLVED: Sears couldn’t deliver my appliances. Now it won’t refund my $3,606
BY CHRISTOPHER ELLIOTT
After Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she’s still...
PROBLEM SOLVED: My Samsung tablet won’t hold a charge. Is my warranty dead, too?
BY CHRISTOPHER ELLIOTT
John Baldwin’s Samsung tablet won’t hold a charge. He wants to file a warranty claim. Samsung says the device is out of...
PROBLEM SOLVED: I’ve been without a refrigerator for three months. Why won’t GE help...
BY CHRISTOPHER ELLIOTT
Christy Prince’s new GE refrigerator hasn’t worked for three months. Should GE replace the appliance?
Q: I purchased a new GE refrigerator three...
PROBLEM SOLVED: Lyft charged me $80 for spilling a drink, but there was no...
BY CHRISTOPHER ELLIOTT
Lyft charges Peter Leung $80 for spilling a drink in one of its cars. But he says he didn’t drink anything. Does...
PROBLEM SOLVED: My new GE range shattered. Do I have to wait two months...
BY CHRISTOPHER ELLIOTT
When the door on Lauren Butcher’s new GE range shatters, the company makes her wait two months for a repair. She wants...
Getting their groove back
Kara Williams and Kendall Gray both started dancing together in the fifth grade.
After graduating from Permian in 2016, they took a break but will...
PROBLEM SOLVED: My Chase Sapphire Reserve card refunded my vacation rental, and then it...
By Christopher Elliott
When Warren Yue cancels a vacation rental for a church retreat before the pandemic, he initially gets a refund from his Chase...
PROBLEM SOLVED: RushMyPassport.com couldn’t get my passport in time — can I get a...
By Christopher Elliott
Crista Cloutier pays RushMyPassport.com $227 for an expedited passport. Then the government loses her paperwork, and the company goes dark. Can she...