The City of Odessa has announced the launch of the newest version of the MyGovernmentOnline (MGO) customer portal platform.
MGO Connect brings an all-new customer portal experience based on suggested improvements and feedback from contractors and residents. Visit mgoconnect.org and login with the same e-mail address and password that you use today with the MyGovernmentOnline (MGO) customer portal.
In addition to the web-based platform, MGO Connect offers a mobile app that can be downloaded onto your mobile device. Simply go to the Apple App Store or the Google Play store for Android devices and search “MGO Connect” to download the app to your mobile device.
Enhancements include:
- A simpler online application submital experience that is easier to navigate.
- An informational landing page where Odessa can share messages through the customer portal.
- A condensed “Projects” list that allows you to view your pending applications as well as permits that are in-progress from a single location.
- Useful maps and graphic interfaces.
- An “I Want To” feature where you can pay fees, print receipts, print permits, request inspections, and more.
- View the progress of your project with a modernized “Tasks List” feature indicating the current project stage as well as any incomplete and completed tasks.
For contractors that are new to MGO, you can also create a free customer portal account at mgoconnect.org using your preferred e-mail address. Select the “New Account” link at the top of the page and enter the requested details.
If further assistance is needed, contact the MGO support team by sending an email to [email protected] or calling the MGO Help Desk at 985-851-0760. MyGovernmentOnline (MGO) representatives are available to assist with any software related questions.
