BBB: Finding a trusted tax preparer

The Christmas season is gone, and everyone’s second favorite season is set to start again, soon. Tax season begins January 29th and the Internal Revenue Service says more than 155 million individual returns are expected to be filed this year. Most of those people will turn to either computer software or a professional tax preparer for help with filing their returns.

Better Business Bureau advises taxpayers to be extra cautious when choosing a tax preparer, since that person or company will have access to your personally identifiable information (PII). BBB received around 2,200 complaints against tax return preparation services in 2017.

Here are some BBB tips to help you find a tax preparer you can trust.

Get Referrals. To find a tax preparer, start by asking friends and family for recommendations, then check BBB Business Reviews at Look beyond the letter grade; complaint details and Customer Reviews will tell you about others’ experiences.

Make sure they are properly registered. A tax preparer must obtain a preparer tax identification number (PTIN) from the IRS. Never let someone work on your taxes unless they have this number. Don’t be afraid to ask about this or other qualifications; a capable professional does not mind questions.

Look for credentials. Anyone with a PTIN can prepare your tax forms for you, but some tax preparers have more training and qualifications than others. Enrolled agents, certified public accountants (CPAs) and attorneys have unlimited rights to represent their clients to the IRS on all matters. Other preparers can help you with forms and simple IRS matters, but are limited otherwise, and they can’t help you if they didn’t prepare your form. Learn more about tax preparer credentials at

Keep a watchful eye for promises. Be wary of any tax preparation service that promises larger refunds than the competition, and avoid tax preparers who base their fee on a percentage of the refund. Also, be wary of “refund anticipation loans,” which can take a hefty chunk of your refund in commission. Refunds are processed quickly these days, so it might be a better bet to just wait for the real thing rather than pay a premium to get it now.

Search for free tax programs. There are several free government programs that prepare taxes free of charge if you meet an income requirement. Check with your state government to find out about their program (search “file tax free” and your state’s name in a search engine, and look for .gov websites).

Tax Software and Apps. If you plan to file yourself, use tax software or an app that provides both excellent data security and good customer service. Some of the top names in tax prep software are BBB Accredited Businesses, so check with first.

It’s also important to note, this year, the deadline to file is April 17, giving you two extra days to complete your returns.