HOUSTON Infrastructure Networks, Inc. (INET) recently announced that the company is dedicating money raised during their first ever Customer Satisfaction Program to benefit Oilfield Helping Hands (OHH), a nonprofit charitable organization that helps oilfield families in financial crisis.
Twenty six oil and gas companies joined in the program, during which INET customers participated in a customer satisfaction survey and some will join INET in a customer user group hosted this Spring. For each survey, INET made a donation to OHH on behalf of customers.
INET Chairman and CEO, Scott Crist, said including OHH in the customer incentive was a clear choice considering OHH and INET support the same audience: oilfield workers.
“Our customers are our partners in progress,” said Crist. “We’ve grown a lot during the past two-years and are thankful that OHH allows us to continue serving oilfield workers in their homes and communities.”
INET Chief Strategy Officer and Founder Stanley Hughey, said,” We knew it might take time to show customers how their feedback helps everyone. We wanted them to feel the weight of their impact immediately and decided to create a charitable incentive for each person’s participation.”
Crist and Hughey said they were pleased with the participation and feedback during this year’s program. Survey results revealed that overall, INET customers are satisfied with INET products and services, and noted room for improvement in areas such as the amount of communication customers receive about services.
“We’ve recently hired a few customer service positions and are confident we’re headed in the right direction, “said Hughey. “By building solutions around customer feedback from the survey and user group, we feel good about what customers will say during next year’s program.”
INET plans to continue the program on an annual basis and give future program incentives to OHH as well. As they continue with the program, Hughey said the company expects its customer and OHH impact to increase as the company and customer participation grows each year.
Infrastructure Networks Inc. (INET) is a technology and telecommunications company eliminating the frustrations associated with managing and scaling remote communications by providing end-to-end customer connectivity solutions. By leveraging the global scale and adoption of a leading standards compliant technology, recognized technology leaders, along with 24/7 monitoring and boots-on-ground service, INET delivers “Wireless Infrastructure-as-a-Service” (W-Iaas) over the industry’s first end-to-end, private, LTE network. INET’s existing networks connects 50,000+ square miles of the Digital Oilfield, including the Eagle Ford, Permian, Delaware Basin, Bakken and Scoop & Stack. INET’s W-IaaS Solution includes support for SCADA, Drilling and Completion, Mobile Data, Video, Analytics, Workforce Automation, IIoT and other M2M applications.
