• November 20, 2018

Sysdig Appoints Eric Linnell as VP of Support, Customer Success, and Professional Services - Odessa American: Business

e-Edition Subscribe

Sysdig Appoints Eric Linnell as VP of Support, Customer Success, and Professional Services

Print
Font Size:
Default font size
Larger font size

Posted: Wednesday, October 31, 2018 5:24 am

SAN FRANCISCO--(BUSINESS WIRE)--Oct 31, 2018--Sysdig, Inc., the cloud-native intelligence company, today announced Eric Linnell has been named vice president (VP) of support, customer success, and professional services at Sysdig. Linnell, an experienced customer support and success executive, will focus on delivering white-glove service to Sysdig customers worldwide. The company has entered its high-growth phase as enterprises accelerate the adoption of containers and cloud-native applications. Linnell is tasked with ensuring a positive customer experience and working with enterprises to ensure success as they move from proof of concepts to wide-scale adoption of containers.

“We are passionate about enabling our customers to run reliable and secure containers. We are growing fast with enterprises and at this pace, it’s critical that we do not lose our emphasis on customer experience and customer success. We want to ensure every customer – current and new – has a great experience from deployment and training to onboarding and ongoing support,” said Suresh Vasudevan, chief executive officer at Sysdig. “I worked with Eric at Nimble Storage and he was instrumental in our success. I am confident he will build a world-class team with a culture that is reflected in the support our customers receive.”

Containers and microservices deliver unmatched speed, efficiency, and flexibility compared to traditional software architecture. As the pace of adoption accelerates and cloud native becomes the default operating model for enterprises, new approaches are required to secure and monitor technologies like Docker, Kubernetes, and OpenShift. Sysdig is the only approach that delivers a unified security, monitoring, and troubleshooting solution, and sales of the Sysdig Cloud-Native Intelligence Platform have reflected the market demand for a unified approach.

Hundreds of enterprises have come to depend on Sysdig to secure and monitor millions of containers and microservices in production, while millions more rely on Sysdig open source security and troubleshooting tools. Downloads of Falco have roughly tripled over the last 12 months and active users of the Sysdig SaaS offerings have grown nearly six times year over year. Last month, Sysdig announced the closing of its series d round of funding at $68.5 million and in July, Sysdig opened a second headquarters in Raleigh, North Carolina to keep pace with company growth while the company also continues to scale its offices in San Francisco, Belgrade, and London.

In this role, Linnell will be responsible for all post-sales activities and is tasked with all aspects of the customer experience. Leading a group that in many ways is the voice of the customer, Linnell’s team will ensure customer wants are relayed to the Sysdig engineers and become realities. He is also focused on cultivating the talents of each team member and ensuring they have access to the latest industry tools.

“Great companies are continuously improving as customer needs change,” said Linnell. “I am excited to join Sysdig and to work with the team as we ensure the Sysdig experience evolves with the needs of the customer and our growth. I look forward to empowering my teams to deliver white-glove service to our customers no matter the time of day.”

Linnell will look to build a global team with the industry’s brightest technical support and customer service professionals that matches the distribution of Sysdig’s customers.

About Eric Linnell

Linnell most recently spent five and a half years as VP of global customer support at Nimble Storage and Hewlett Packard Enterprise (HPE). His tenure at Nimble Storage extended from October 2012 through its acquisition by HPE in May 2017. During his time at Nimble Storage, Linnell was instrumental in driving a Net Promoter Score (NPS), the measure of customer experience with a brand, of 85 – a leading factor that drove the company’s rapid growth. Prior to Nimble Storage, Linnell served as senior director of worldwide technical support at Omneon, starting with the company in 2005 and working through its successful acquisition by Harmonic in 2010. Before joining Omneon, Linnell served as the director of technical support at BlueArc for a year and at VERITAS Software for three years, which Linnell describes as a “rocket ride,” and a highlight of his career. Linnell also spent time at the beginning of his career in technical support at Pyramid Technology.

Outside of the office, Linnell likes working with his hands, including working on cars and houses, playing fastpitch softball with his son, and spending time with his high school sweetheart, two kids, and his three grandchildren.

About Sysdig

Sysdig is the cloud-native intelligence company.

Enterprises depend on Sysdig to deliver reliable, secure containerized applications. We have created the only unified platform to deliver container security, monitoring, and forensics in a microservices-friendly architecture. Our open source technologies have attracted a community of over a million developers, administrators, and other IT professionals looking for deep visibility into applications and containers. Our cloud-native intelligence platform monitors and secures millions of containers across hundreds of enterprises, including Fortune 500 companies and web-scale properties. Learn more at www.sysdig.com.

View source version on businesswire.com:https://www.businesswire.com/news/home/20181031005278/en/

CONTACT: Media Contact

280blue, Inc.

Amanda McKinney

amanda@280blue.com

KEYWORD: UNITED STATES NORTH AMERICA CALIFORNIA

INDUSTRY KEYWORD: TECHNOLOGY DATA MANAGEMENT NETWORKS OTHER TECHNOLOGY SECURITY SEMICONDUCTOR

SOURCE: Sysdig, Inc.

Copyright Business Wire 2018.

PUB: 10/31/2018 06:24 AM/DISC: 10/31/2018 06:24 AM

http://www.businesswire.com/news/home/20181031005278/en

© 2018 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Odessa, TX

Current Conditions

Sunny
56°
Humidity: 31%
Winds: ESE at 10mph
Feels Like: 54°

Your Extended Forecast

Tomorrow

weather
High N/A°/Low 36°
Partly cloudy. Lows overnight in the mid 30s.

wednesday

weather
High 54°/Low 38°
Clouds giving way to sun . Highs in the mid 50s and lows in the upper 30s.

thursday

weather
High 63°/Low 49°
Cloudy. Highs in the low 60s and lows in the upper 40s.
Online Features

Pet Central

pets

Having a pet is a lot of responsibility, and we’ll help by giving you lots of tips and tricks! More >>

Fitness

Fitness

Our fitness articles will help teach you how to work out with gym- and home-based exercises. More >>

Crosswords

Crosswords

Enjoy the crosswords challenge in our free daily puzzles, from the harder Sunday crossword to the quicker daily. More >>

Sudoku

Sudoku

Every Sudoku has a unique solution that can be reached logically. Enter numbers into the blank spaces so that each row, column and 3x3 box contains the numbers 1 to 9. More >>




  • ALL-ACCESS: Subscribe to our e-edition and premium website at myoaoa.com.
    You can read your daily newspaper without taking a walk to the driveway.
    Look back at yesterday's newspaper, or issues from months ago with our archive feature.
    Call circulation at 432-337-7670 to sign up today.