Incident Management Startup Kintaba Launches “Milestones” to Document Significant Moments During a Major Outage or Security Breach in Real-Time

Kintaba, the incident management platform built by ex-Facebook engineers, today launches Milestones, a new feature enabling companies to document significant moments during a major outage or security breach in real time. By having an accurate and updated timeline of important events, reported directly by the various responders across the organization, companies can achieve broad awareness of what’s happening as the incident unfolds. After the incident is resolved, the milestones timeline then becomes the source of truth for proper incident analysis.
“We built Kintaba to give companies of all sizes, across all industries, the tooling for best-in-class incident management like what you’d see at companies like Google, Amazon, and Facebook,” said Cole Potrocky, CTO and Co-Founder of Kintaba. “Today, the majority of companies don’t take the time to review an incident after it’s resolved, but it’s my belief that the postmortem review process is the glue between incident management and the assurance that major outages and breaches never repeat.”
Milestones works by giving incident responders the ability to record significant moments without having to fill out a bunch of data input forms found in most incident management tools. These milestones can be documented by anyone, whether it’s the technical team marking when a critical server crashed, to non-technical folks noting when a Tier 1 customer complained. These milestones are then pulled directly into Kintaba’s postmortem editor via the integrated timeline widget, where teams are incentivized to share their learnings, improve their response processes, and prevent avoidable failures from recurring.
According to the Future of Monitoring and AIOps Report published by bigpanda, out of the 1300+ IT professionals that participated in the survey, “94% of respondents stated that issue resolution is critical to their business, but only 28% are satisfied with their handling of major incidents.” Companies often experience repeated problems that never improve, due to poor incident analysis and lack of shared learnings distributed across various teams. The postmortem review process aimed at preventing repeated failures is often grueling and time consuming, feeling more like a chore than an insightful process for many DevOps teams. With Kintaba’s Milestones, these teams can have an existing model of what occurred and when, providing a nice foundation to build on top of versus having to start a postmortem from scratch.
“Kintaba is an essential part of the Vercel reliability workflow,” said Guillermo Rauch, CEO of Vercel. “We had tried many disjointed tools before, but Kintaba just clicked for our team. We are more productive, more collaborative and more reliable as a result.”
About Kintaba
Kintaba is a modern incident management platform built by former Facebook engineers. It lets companies and teams implement best-practice incident response processes without the overhead, creating a seamless workflow for more effectively responding to major outages. The company is headquartered in New York, NY.
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SOURCE: Kintaba
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PUB: 01/28/2021 10:58 AM/DISC: 01/28/2021 10:58 AM