PROBLEM SOLVED: Sears couldn’t deliver my appliances. Now it won’t refund my $3,606
BY CHRISTOPHER ELLIOTT
After Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she’s still...
PROBLEM SOLVED: My Samsung tablet won’t hold a charge. Is my warranty dead, too?
BY CHRISTOPHER ELLIOTT
John Baldwin’s Samsung tablet won’t hold a charge. He wants to file a warranty claim. Samsung says the device is out of...
PROBLEM SOLVED: I’ve been without a refrigerator for three months. Why won’t GE help...
BY CHRISTOPHER ELLIOTT
Christy Prince’s new GE refrigerator hasn’t worked for three months. Should GE replace the appliance?
Q: I purchased a new GE refrigerator three...
PROBLEM SOLVED: Lyft charged me $80 for spilling a drink, but there was no...
BY CHRISTOPHER ELLIOTT
Lyft charges Peter Leung $80 for spilling a drink in one of its cars. But he says he didn’t drink anything. Does...
PROBLEM SOLVED: My new GE range shattered. Do I have to wait two months...
BY CHRISTOPHER ELLIOTT
When the door on Lauren Butcher’s new GE range shatters, the company makes her wait two months for a repair. She wants...
Getting their groove back
Kara Williams and Kendall Gray both started dancing together in the fifth grade.
After graduating from Permian in 2016, they took a break but will...
PROBLEM SOLVED: My Chase Sapphire Reserve card refunded my vacation rental, and then it...
By Christopher Elliott
When Warren Yue cancels a vacation rental for a church retreat before the pandemic, he initially gets a refund from his Chase...
PROBLEM SOLVED: RushMyPassport.com couldn’t get my passport in time — can I get a...
By Christopher Elliott
Crista Cloutier pays RushMyPassport.com $227 for an expedited passport. Then the government loses her paperwork, and the company goes dark. Can she...
PROBLEM SOLVED: My Samsung dishwasher stopped working again. Can I get a refund?
By Christopher Elliott
Jason Blanke’s Samsung dishwasher stops working after less than three years. And Samsung can’t seem to repair it. Can he get an...
PROBLEM SOLVED: Why is it taking so long to repair my Samsung Galaxy S21?
By Christopher Elliott
Robert Galinak sends his Samsung Galaxy S21 back to the company for repairs. But eight weeks later, the only thing he has...